NYSEG Winter Heating Protections End

Dear Ausable Residents,

As we transition into spring, New York State Electric & Gas (NYSEG) has announced that winter heating protections ended on April 11, 2025. This means that customers with unpaid electricity or gas bills may now face service disconnections. To help you stay informed and avoid disruptions, we’re sharing key details from NYSEG’s recent release.

What You Need to Know

With the end of winter protections, NYSEG is resuming collections for overdue accounts. If you’re struggling to pay your bill, now is the time to act. The companies are committed to working with customers to find solutions and prevent shutoffs. As Christine Alexander, Vice President of Customer Service at NYSEG, stated, “We want customers to be able to pay their bills. We want them to know financial help is readily available.”

Assistance Programs Available

NYSEG offers several programs to support customers, including:

• Energy Assistance Program (EAP): Eligible customers may receive a monthly credit on their bill.
• Deferred Payment Agreements: Flexible payment plans tailored to your needs.
• Other Support Options: Contact the companies to explore additional resources.

To learn more or enroll, visit:

• NYSEG: nyseg.com/HelpWithBill or call 888.315.1755

How Disconnections Work

If your account is in arrears, NYSEG follows a process required by the New York State Public Service Commission to provide ample warning before any disconnection:

1. A bill notification
2. A reminder notice or phone call
3. A termination notice with an additional payment period
4. Another phone call
5. An in-person field visit to collect payment or disconnect service

This multi-step process ensures you have multiple opportunities to address your balance before any action is taken.

Act Now to Keep Your Service On

We encourage all residents to review your NYSEG account status and reach out for help if needed. Whether it’s setting up a payment plan or applying for assistance, the companies are ready to assist. Don’t wait—contact them today to find a solution that works for you.

Let’s work together to keep our community powered and supported. Reach out for assistance today!

Warm regards,
-Tim